Our Privacy Policy


Contact details

Name: Mr R Webb, Director

Registered address: First Floor, Telecom House, 125-135 Preston Road, Brighton, England, BN1 6AF

Phone Number: 07808 644 610

E-mail: hello@brocklebankcreative.co.uk

Web: https://www.brocklebankcreative.co.uk

Privacy policy published : May 2021 – v01


The type of personal information we collect

We currently collect and process the following information:

  • Names, emails personal telephone numbers, business telephone numbers, IP addresses and other website user statistics identifiable by IP address.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you due to one of the following reasons:

  • You have made direct contact with us via telephone or email
  • You have visited and/or browsed our website

We use the information that you have given us in order to communicate with potential new and existing clients and for marketing purposes in regards to website interaction and performance, specifically, website analytics.

We will not share any information with third party organisation or individuals, unless specifically requested to do so.

We do use third party resources in the operation and gathering of website analytics. These services are Google Analytics and statcounter.com

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent.

An individual has given clear consent for Brocklebank Creative Services to process their personal data for the purposes of business operation and contact.

(b) Where we have a contractual obligation.

Brocklebank Creative Services will use and process your data as necessary for us to do business with an individual or representative of another organisation, or because we have asked, or have been asked, to take specific steps before entering into a contract.

 (f) If we have a legitimate interest.

We will process your data if Brocklebank Creative Services believes it can offer you a legitimate business opportunity, service or product.

You are able to remove your consent at any time. You can do this by contacting hello@brocklebankcreative.co.uk or calling 07808 644 610 to make a request for removal.

How we store your personal information

Your information is securely stored on a private computer systems and online via our third party analytic providers.

We keep personal contact information for an indefinite period, for marketing purposes, unless removal is requested. We will then dispose your information by securely deleting it from our computer systems back-ups and email clients.


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@brocklebankcreative.co.uk or calling 07808 644 610 if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@brocklebankcreative.co.uk or by calling 07808 644 610

You can also complain to the ICO if you are unhappy with how we have used your data.

Brocklebank Creative Services Ltd ICO registration number is: ZA708423

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk